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REFERRAL:

--> Wait two days for the referral to be processed.

--> Call the 800-404-4506 to find out where the referral was assigned, and to book your appointment if assigned to a military facility.

--> If your referral is sent to a civilian provider, go to www.tricare-west.com to check the status of your authorization, or call 844-866-9378 (it may take up to 10 days).  You will need to contact the provider's office directly to schedule your appointment.

--> If help is needed contact Naval Hospital Bremerton's Referral Management Center at 360-475-4455, Mon-Fri 0730-1600.

PHARMACY:

--> Pharmacy is Located on the first floor of the same building as the Family Medicine clinic (HP-17).

--> Hours: Mon - Fri 0730 - 1930.  Phone: 360-475-4425.  Refills: 360-475-4217.

DRIVE-THRU PICKUP OF NEW PRESCRIPTIONS:

--> 1. Text 'get in line' to 877-909-2512. 

--> Follow the prompts.  (You'll need the DoD ID of the person whose medications you are requesting).

--> Within one day you will receive a phone call by our pharmacy staff to confirm your medications.

--> After the pharmacy confirms your medications, you can pick up at the drive-thru the next business day.

LABS:

--> Lab is on the 2nd floor of the Main Hospital (Next to Radiology).

--> Hours: Mon-Fri 0730-1600.  Phone: 360-475-4260.

X-RAY, ULTRASOUND, MAMMOGRAM, CT, or BONE DENSITY:

--> Radiology is on the 2nd floor of the Main Hospital (next to Lab).

--> Hours: Mon-Fri 0730-1600.  Phone: 360-475-4220.

MRI:

--> MRI is located outside, next to the Main Hospital Urgent Care.

--> Hours: Mon-Fri 0800-1145, 1300-1530.  Phone: 360-475-4405.

IMMUNIZATIONS:

--> Immunizations is located on the third floor with the Pediatrics department.

--> Hours: Mon-Fri 0800-1530.  Phone: 360-475-4335.

GENESIS PATIENT PORTAL ASSISTANCE:

--> Login at https://patientportal.mhsgenesis.health.mil.

--> For login help, call: 800-477-8227.  Say "WEBSITE", then say "GENESIS PATIENT PORTAL" to be connected to a person who can help.

BEHAVIORAL HEALTH & COUNSELING RESOURCES:

            Family Medicine Internal Behavioral Health (IBHC)

         --> Available for all beneficiaries, no referral required. 

         --> Book through Family Medicine clinic: Talk to FM front desk or call FM Clinic at 360-475-4379 and request "IBHC appointment."

         HealthNet Federal Services Depression Management Program

         --> Provides education and self-management tools to manage depression. 

         --> At your next appointment, ask your intake staff for a referral to the program. 

         --> Or call the FM Clinic at 360-475-4379 and request to be enrolled in the Depression Management Program.

         Military One Source (Active Duty Only) :

         --> Confidential mental health resources (online and in person) without a referral.

         --> Phone: 800-342-9647, or www.militaryonesource.mil

         Online virtual mental health services available without a referral (NON-Active Duty Only):

         --> TeleMynd – www.telemynd.com/hnfs

         --> Doctor On Demand www.doctorondemand.com/hnfs

            TriCare (sometimes new resources become available):

         --> TriCare website: www.tricare-west.com (Click Beneficiary & Mental Health Care to review available links/resources)

            Fleet and Family Support Center (Active Duty and Dependents):

         --> Phone: 800-562-3301

            National Suicide Prevention Lifeline 

         --> 1-800-273-8255

         --> or text 838255 for acute mental health crisis

OTHER NUMBERS:

--> Puget Sound Military Appointment Center: 800-404-4506.

--> DEERS Enrollment: 800-538-9552, https://www.dmdc.osd.mil/milconnect

--> Nurse Advice Line (open 24/7): 800-874-2273, Option 1.

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GENERAL INFORMATION

The information below is provided for your general reference.

APPOINTMENTS:

Naval Hospital Pensacola Appointment Line: (850) 505-7171.

You may find helpful information on the Tricare website: https://www.tricare.mil/GettingCare/Appointments

REFERRAL:

If you were given a referral,

--> Wait two days for the referral to be processed.

--> Call the appointment line (850) 505-7171, and press 3 (referrals).

You may find helpful information on the Tricare website: https://newsroom.tricare.mil/News/TRICARE-News/Article/3488040/how-to-find-your-tricare-referrals

PHARMACY:

If a medication was ordered for you,

--> Pharmacy Phone (Main, Drive-up, and Refill): (888) 513-4164.

--> Main pharmacy (inside hospital) hours: Mon - Fri 7:30 am - 5:00 p.m.

--> Drive thru pharmacy (next to Commissary) hours: Mon - Fri: 8:00 a.m. - 5:00 p.m.

--> Ways to activate a new prescription:

                Option 1:  At the pharmacy window.

                Option 2:  Call the refill line (888-513-4164), select NHP, and navigate the options to speak with a staff member.

                Option 3:  Use the "NH Pensacola" mobile app to activate the prescription.

--> Pharmacy website: https://pensacola.tricare.mil/Health-Services/Pharmacy

LAB:

If labs were ordered,

--> Lab is on the 1st floor of the hospital.

--> Hours: Mon-Fri 7:00 a.m. - 4:00 p.m.  Lab phone: (850) 505-6597 or (850) 505-6253.

X-RAY, ULTRASOUND, MAMMOGRAM, CT, or BONE DENSITY:

If imaging was ordered,

--> Radiology is on the 1st floor of the hospital.

--> Hours: Mon-Fri 7:00 a.m. - 4:00 p.m.  Phone: (850) 505-6597 or (850) 505-6253.

GENESIS (TRICARE) PATIENT PORTAL ASSISTANCE:

To send messages to our clinic,

--> Login at https://patientportal.mhsgenesis.health.mil.

--> For login help, call: 800-477-8227.  Say "WEBSITE", then say "GENESIS PATIENT PORTAL" to be connected to a person who can help.

BEHAVIORAL HEALTH & COUNSELING RESOURCES:

         Military One Source (Active Duty Only) :

         --> Confidential mental health resources (online and in person) without a referral.

         --> Phone: 800-342-9647, or www.militaryonesource.mil

         Online virtual mental health services available without a referral (NON-Active Duty Only):

         --> TeleMynd – www.telemynd.com/hnfs

         --> Doctor On Demand www.doctorondemand.com/hnfs

            TriCare (sometimes new resources become available):

         --> TriCare website: https://www.tricare.mil/mentalhealth

            Fleet and Family Support Center (Active Duty and Dependents):

         --> Phone: (800) 562-3301

            National Suicide Prevention Lifeline 

         --> Call or text 988, or go to https://988lifeline.org/talk-to-someone-now/

OTHER NUMBERS:

--> DEERS Enrollment through outpatient records: (850) 505-6384 or (850) 505-6382

--> Nurse Advice Line (open 24/7): (800) 874-2273, Option 1.

--> Change your PCM by calling Humana Military: (800) 444-5445

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